A confirmed duplicate charge is refundable. Contact support and we'll check the payments recorded against your order.
Before you get in touch, it helps to check whether one of the two entries is a pending authorisation rather than a completed charge — banks often show these differently, and a pending one may disappear by itself.
Full detail: Refund Policy.
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Start a chat and we will pick up from here. If it needs a person, we pass you across in the same conversation.
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