Nextkt

Payment Processing Terms

How we process ticket payments, refunds, chargebacks, and organizer payouts.

Last Updated
Last Updated: June 17, 2026
Platform Operator
Platform Operator: Kisum Pte. Ltd.
Help Center
Help Center: https://support.nextkt.com
Support Contact
Support Contact: support@nextkt.com
Website
Website: https://www.nextkt.com

IMPORTANT NOTICE

These Payment Processing Terms explain how payments are processed when users purchase tickets, products, services, upgrades, packages or other items through Nextkt.

These Payment Processing Terms are separate from, and should be read together with, the Platform's:

By making or receiving a payment through the Platform, you agree to these Payment Processing Terms.

The Platform may use third-party payment processors, banks, card networks, digital wallet providers, fraud prevention providers and other financial service providers to process payments.

1. Definitions

In these Payment Processing Terms:

"Buyer" means any person who purchases a ticket, product, service or other item through the Platform.

"Event Organizer" or "Organizer" means the promoter, venue, producer, rights holder, event owner or other party responsible for the relevant event.

"Payment Provider" means any third-party payment processor, payment gateway, acquiring bank, issuing bank, card network, digital wallet provider, fraud prevention provider, financial institution or other provider involved in payment processing.

"Platform" means Nextkt, including its website, application, checkout, dashboard, payment interfaces, APIs and related services.

"Platform Operator", "we", "us" or "our" means Kisum Pte. Ltd..

"Transaction" means any payment, authorization, refund, payout, reversal, chargeback, dispute, settlement, hold, reserve or related payment activity processed through or in connection with the Platform.

2. Scope of These Terms

These Payment Processing Terms apply to:

  1. Ticket purchases;
  2. Product and service purchases;
  3. Add-ons and upgrades;
  4. Organizer payouts;
  5. Refunds;
  6. Chargebacks;
  7. Payment disputes;
  8. Payment verification;
  9. Fraud checks;
  10. Currency conversion;
  11. Payment provider failures;
  12. Any other payment activity through the Platform.

These Terms apply to Buyers, Organizers and any person using the Platform to make, receive or manage payments.

3. Role of the Platform

The Platform provides technology that allows Buyers to make payments and Organizers to receive ticket proceeds.

Unless expressly stated otherwise, the Platform is not a bank, credit card company, money transfer business, lender, deposit-taking institution, escrow provider, insurance provider or financial adviser.

The Platform may collect payments as a limited payment collection agent for the Organizer.

Payment made by a Buyer through the Platform may be treated as payment to the Organizer for the relevant purchase, subject to successful payment processing and fraud review.

4. Third-Party Payment Providers

Payments may be processed by third-party Payment Providers.

By completing a Transaction, you agree that:

  1. Your payment may be processed by one or more Payment Providers;
  2. Payment Providers may apply their own terms and policies;
  3. Payment Providers may conduct fraud, risk, compliance and authorization checks;
  4. Payment Providers may approve, decline, delay, reverse or hold payments;
  5. The Platform is not responsible for Payment Provider failures, delays, declines, fees, outages or decisions, except where required by law.

You should review the applicable Payment Provider terms before using any payment method.

5. Accepted Payment Methods

The Platform may accept payment methods such as:

  1. Credit cards;
  2. Debit cards;
  3. Bank transfers;
  4. Digital wallets;
  5. Virtual accounts;
  6. QR payments;
  7. Buy-now-pay-later products;
  8. Local payment methods;
  9. Gift cards, vouchers or credits, where available;
  10. Other payment methods displayed at checkout.

Available payment methods may vary by country, event, currency, risk profile, Organizer, device, payment provider or transaction amount.

The Platform may add, remove, restrict or refuse payment methods at any time.

6. Payment Authorization

By submitting payment information, the Buyer authorizes the Platform and its Payment Providers to charge the full amount shown at checkout, including:

  1. Ticket price;
  2. Service fees;
  3. Booking fees;
  4. Platform fees;
  5. Payment processing fees;
  6. Delivery fees;
  7. Taxes;
  8. Currency conversion charges;
  9. Any other charges shown at checkout.

The Buyer represents that the Buyer is authorized to use the selected payment method and that all payment information is true, accurate and complete.

7. Payment Verification

Payments may be subject to verification before an order is accepted or tickets are issued.

Verification may include:

  1. Billing information checks;
  2. Card security checks;
  3. Bank authorization;
  4. 3D Secure or similar authentication;
  5. Device and IP review;
  6. Identity verification;
  7. Phone or email verification;
  8. Fraud risk review;
  9. Sanctions or compliance screening.

The Platform may delay, refuse or cancel a Transaction if verification fails or cannot be completed.

8. Failed, Declined or Reversed Payments

A payment may fail, be declined or be reversed for reasons including:

  1. Insufficient funds;
  2. Incorrect payment details;
  3. Bank decline;
  4. Expired card;
  5. Suspected fraud;
  6. Payment provider outage;
  7. Network error;
  8. Failed authentication;
  9. Chargeback;
  10. Payment recall;
  11. Compliance restriction.

If payment is not successfully completed, the Platform may cancel the order, void tickets, release inventory for resale or refuse delivery of tickets.

The Platform is not responsible for losses caused by failed, declined or reversed payments.

9. Payment Timing and Order Confirmation

A purchase is not complete until payment has been successfully processed and the Platform issues or displays an order confirmation.

A temporary authorization, pending charge or payment attempt does not guarantee that the order has been accepted.

If you do not receive an order confirmation, you must check your account or contact support. You should not assume that an order failed only because a confirmation email was not received.

The Platform is not liable for losses caused by incorrect assumptions about whether an order was completed.

10. Fees and Charges

Payments may include additional fees, including:

  1. Platform fees;
  2. Service fees;
  3. Booking fees;
  4. Payment processing fees;
  5. Delivery fees;
  6. Administrative fees;
  7. Currency conversion fees;
  8. Instalment fees;
  9. Chargeback fees;
  10. Bank or card issuer fees.

Some fees may be charged by the Platform, Organizer, Payment Provider, bank, card network or other third party.

Fees may be non-refundable to the maximum extent permitted by law.

11. Taxes

The total amount payable may include applicable taxes.

Taxes may include GST, VAT, sales tax, entertainment tax, withholding tax, local tax or other taxes depending on the transaction, event location, Buyer location, Organizer location and applicable law.

The Platform may collect, calculate or display taxes where required or configured, but the Organizer remains responsible for its own tax obligations unless otherwise agreed in writing.

The Platform does not provide tax advice.

12. Currency and Exchange Rates

Transactions may be processed in the currency displayed at checkout.

If your payment method uses a different currency, your bank or Payment Provider may apply:

  1. Foreign exchange rates;
  2. Foreign transaction fees;
  3. Cross-border fees;
  4. Currency conversion charges;
  5. Bank charges.

The Platform is not responsible for exchange rates, bank charges or currency conversion differences.

Refunds may be affected by currency movement and may be lower or higher in your local currency than the original charge.

13. Refunds

Refunds are governed by the Platform's Refund Policy and any applicable Event-specific refund rules.

Approved refunds are normally issued to the original payment method used for purchase.

The Platform is not required to refund to a different card, bank account, wallet, person or payment method.

Refund timing depends on the Payment Provider, bank, card network, Organizer funding and any fraud or compliance checks.

Payment processing fees and other fees may be non-refundable to the maximum extent permitted by law.

14. Chargebacks and Payment Disputes

A chargeback or payment dispute occurs when a Buyer disputes a Transaction with a bank, card issuer, wallet provider or Payment Provider.

Buyers agree not to use chargebacks to bypass the Platform's Terms, Purchase Policy or Refund Policy.

If a chargeback or payment dispute is initiated:

  1. Related tickets may be cancelled;
  2. The Buyer's account may be suspended;
  3. Future purchases may be restricted;
  4. The Platform may provide evidence to Payment Providers;
  5. Refunds may be delayed;
  6. The Buyer may be liable for chargeback fees, recovery costs and legal costs where permitted by law.

Evidence may include order confirmation, payment authorization, ticket delivery records, scan records, transfer records, login records, IP address, device data and support communications.

15. Fraud Prevention and Risk Checks

The Platform and Payment Providers may use automated and manual fraud prevention tools.

Fraud checks may consider:

  1. Payment method;
  2. Billing details;
  3. Device information;
  4. IP address;
  5. Account activity;
  6. Purchase history;
  7. Ticket quantity;
  8. Location;
  9. Chargeback history;
  10. Velocity of transactions;
  11. Identity verification;
  12. Sanctions or compliance data.

The Platform may cancel, delay, refuse, refund, hold or review Transactions suspected of fraud, misuse, scalping, bot activity or other prohibited conduct.

The Platform is not required to disclose fraud detection methods.

16. Organizer Payouts

Organizer payouts are subject to:

  1. Successful payment settlement;
  2. Deduction of Platform fees;
  3. Deduction of payment processing fees;
  4. Deduction of refunds;
  5. Deduction of chargebacks;
  6. Deduction of taxes or withholding, where applicable;
  7. Fraud review;
  8. Compliance checks;
  9. Reserve requirements;
  10. Event completion, where required;
  11. Any written agreement between the Platform and Organizer.

The Platform may delay, reduce, hold or withhold payouts where necessary to manage refund, chargeback, fraud, cancellation, compliance or legal risk.

17. Holds, Reserves and Set-Off

The Platform may place holds or reserves on Organizer funds where permitted by law and contract.

A hold or reserve may be used to cover:

  1. Refunds;
  2. Chargebacks;
  3. Payment disputes;
  4. Event cancellation risk;
  5. Fraud risk;
  6. Negative balances;
  7. Platform fees;
  8. Taxes;
  9. Legal claims;
  10. Amounts owed by the Organizer.

The Platform may set off any amount owed by an Organizer against any current or future payout.

18. Payment Provider Outages and Errors

Payment Providers may experience outages, delays or errors.

The Platform is not responsible for:

  1. Payment gateway outages;
  2. Bank downtime;
  3. Card network failures;
  4. Wallet provider failures;
  5. Failed authentications;
  6. Duplicate authorizations;
  7. Delayed settlement;
  8. Payment provider system errors;
  9. Incorrect decline messages;
  10. Payment method unavailability.

If an error occurs, the Platform may cancel, correct, reverse, refund or reprocess the affected Transaction where permitted by law.

19. Incorrect Payments and Overpayments

If a payment, refund or payout is made in error, duplicated or exceeds the correct amount, the Platform may:

  1. Reverse the payment;
  2. Recharge the original payment method;
  3. Deduct the amount from future refunds or payouts;
  4. Request repayment;
  5. Suspend the account;
  6. Take recovery action where permitted by law.

Users and Organizers must notify the Platform promptly if they receive an incorrect payment, refund or payout.

20. Data Sharing for Payments

To process payments, the Platform may share relevant information with Payment Providers, banks, card networks, fraud prevention providers, Organizers, service providers and authorities.

This information may include:

  1. Name;
  2. Email address;
  3. Phone number;
  4. Billing information;
  5. Transaction details;
  6. Payment method information;
  7. Device information;
  8. IP address;
  9. Order details;
  10. Refund and chargeback records;
  11. Identity verification information.

Payment-related data is handled in accordance with the Platform's Privacy Policy and applicable Payment Provider policies.

21. No Financial Advice

The Platform does not provide financial, tax, legal, accounting, payment, banking or investment advice.

Information shown on the Platform about payments, fees, taxes, refunds or payouts is provided for operational purposes only.

Users and Organizers should obtain independent professional advice where required.

22. Limitation of Liability

To the maximum extent permitted by law, the Platform is not liable for:

  1. Payment Provider failures;
  2. Bank or card issuer declines;
  3. Currency conversion losses;
  4. Foreign transaction fees;
  5. Delayed refunds;
  6. Delayed payouts;
  7. Chargeback decisions;
  8. Payment authentication failures;
  9. Incorrect payment information provided by users;
  10. Fraudulent payment activity by third parties;
  11. Losses caused by payment method restrictions;
  12. Payment service outages.

The Platform's total liability for payment-related claims shall not exceed the fees actually retained by the Platform for the affected Transaction, unless applicable law requires otherwise.

23. Changes to These Terms

The Platform may update these Payment Processing Terms from time to time.

The updated version will be posted on the Platform with a new "Last Updated" date.

Changes may take effect immediately where they relate to payment security, fraud prevention, legal compliance, Payment Provider requirements or operational changes.

Continued use of the Platform after updates means you accept the updated terms.

24. Contact

For payment-related questions, contact:

Nextkt Support
Email: support@nextkt.com Website: https://www.nextkt.com

OPTIONAL CHECKOUT PAYMENT NOTICE

The following short notice may be displayed at checkout:

Payments are processed by Nextkt and/or third-party Payment Providers. By completing this purchase, you authorize the full amount shown at checkout to be charged to your selected payment method. Your payment may be subject to bank, card issuer, fraud prevention and payment provider checks. Refunds, if approved, will normally be issued only to the original payment method and may be subject to the Refund Policy.

END OF DOCUMENT

Questions? Visit the Help Center or contact us.