IMPORTANT NOTICE

This Refund Policy explains when refunds, credits, exchanges or other remedies may or may not be available for Tickets, products, services, upgrades, packages or other items purchased through Nextkt.

This Refund Policy is separate from, and should be read together with, the Platform's:

General Terms and Conditions;
Privacy Policy;
Cookies Policy;
Ticket Sales and Purchase Policy;
Loyalty Program Terms & Conditions
Payment Processing Terms;
API Usage and Developer Terms;
Partners Terms & Conditions;
Organizer Agreement, where applicable;
Event-specific terms;
any Data Processing Agreement;
any Order Form, Commercial Schedule, Settlement Schedule or signed Partner Agreement;
Payment Provider terms, including applicable card-network, wallet, bank-transfer and payment-scheme rules.

By purchasing, receiving, holding, transferring or using a Ticket through the Platform, you agree to this Refund Policy.

All sales are final unless otherwise required by applicable law or expressly approved by the Event Organizer.

The Platform acts as a ticketing intermediary and technology provider. The Platform is not the Event Organizer, promoter, venue operator, artist, performer or producer of the Event unless expressly stated in writing.

Definitions
Scope of This Refund Policy
General Rule: All Sales Are Final
Platform Role in Refunds
Organizer Responsibility for Refunds
Refund Eligibility
Circumstances Where Refunds Are Not Available
Cancelled Events
Postponed, Rescheduled or Moved Events
Significant Event Changes
Line-Up, Artist, Speaker or Program Changes
Seating, Layout and Venue Configuration Changes
Weather, Force Majeure and Safety-Related Changes
Refusal of Entry or Removal from Event
Late Arrival or Delayed Entry
Buyer Mistakes
Lost, Stolen, Damaged or Compromised Tickets
Ticket Transfers and Refund Rights
Resale Tickets and Unauthorized Purchases
Non-Refundable Fees and Charges
Refund Amount
Refund Method
Refund Timing
Refunds After Organizer Payout
Credits, Vouchers and Exchanges
Non-Ticket Products, Add-Ons and Extras
Ticket Insurance and Third-Party Products
Payment Plans and Instalments
Fraud, Abuse and Suspicious Transactions
Chargebacks and Payment Disputes
How to Request a Refund
Refund Request Deadlines
Required Information for Refund Requests
Review and Decision Process
Denied Refund Requests
Incorrect or Excessive Refunds
Organizer-Specific Refund Policies
Legal Rights and Consumer Protection
No Liability for Personal Arrangements
Changes to This Refund Policy
Contact Information
Short Checkout Refund Notice

1. DEFINITIONS

In this Refund Policy:

"Attendee" means any person who attends or attempts to attend an Event using a Ticket.

"Buyer" means the person who purchased a Ticket or other item through the Platform.

"Customer" means a Buyer, Attendee, ticket holder, transferee, recipient or other person who purchases, receives, holds, transfers or uses a Ticket.

"Event" means any concert, festival, club event, conference, exhibition, show, performance, attraction, sports event, cultural event, private event or other activity listed, promoted, sold or distributed through the Platform.

"Event Organizer" or "Organizer" means the promoter, venue, producer, artist representative, event owner, rights holder, company, individual or other person responsible for organizing, promoting, operating or delivering the Event.

"Extras" means any non-ticket item, upgrade, product or service sold through the Platform, including merchandise, parking, food and beverage packages, VIP packages, travel products, hotel packages, insurance, table packages, fan memberships, meet-and-greet packages or other add-ons.

"Fees" means service fees, booking fees, platform fees, processing fees, delivery fees, payment fees, facility fees, administrative fees, instalment fees, chargeback fees or other charges applied to a purchase.

"Original Payment Method" means the payment method used by the Buyer to complete the original purchase.

"Platform" means Nextkt, including its website, mobile application, checkout system, ticketing tools, organizer dashboard, scanning system, APIs and related services.

"Platform Operator", "we", "us" or "our" means Kisum Pte. Ltd..

"Refund" means a return of money to the Original Payment Method or other method approved by the Platform.

"Ticket" means a ticket, registration, QR code, barcode, pass, wristband, credential, confirmation, digital token, mobile ticket, PDF ticket, access code or other evidence of permission to attend an Event.

2. SCOPE OF THIS REFUND POLICY

This Refund Policy applies to:

Ticket purchases made through the Platform;
Free and paid Tickets issued through the Platform;
Ticket holders, whether original Buyers or later recipients;
Event cancellations, postponements, rescheduling and relocations;
Credits, vouchers and exchanges offered through the Platform;
Extras purchased through the Platform;
Refund requests submitted to the Platform;
Chargebacks, reversals and payment disputes related to purchases through the Platform.

This Refund Policy does not apply to Tickets or products purchased outside the Platform, including through unauthorized resellers, social media, private sellers, brokers, scalpers, other marketplaces or unofficial third-party websites.

3. GENERAL RULE: ALL SALES ARE FINAL

All Ticket sales are final.

Except where required by applicable law or expressly approved by the Organizer:

Tickets are non-refundable;
Tickets are non-exchangeable;
Tickets cannot be cancelled by the Buyer after purchase;
Fees are non-refundable;
Credits are not guaranteed;
Exchanges are not guaranteed;
Refunds are not provided for change of mind or personal circumstances.

Before completing a purchase, Buyers must carefully review the Event name, date, time, venue, Ticket category, quantity, price, fees, age restrictions, entry requirements, seating, refund rules and delivery method.

Completing a purchase confirms that the Buyer accepts the Event details and this Refund Policy.

4. PLATFORM ROLE IN REFUNDS

The Platform is a ticketing intermediary and technology provider.

The Platform may assist with refund processing, but unless expressly stated otherwise:

The Organizer determines whether refunds, credits or exchanges are available;
The Organizer is responsible for funding refunds;
The Platform processes refunds only when authorized and funded by the Organizer or required by law;
The Platform does not guarantee that a refund will be approved;
The Platform does not assume responsibility for the Organizer's failure to hold, perform, reschedule or refund an Event.

The Platform may deduct or retain Fees to the maximum extent permitted by law.

5. ORGANIZER RESPONSIBILITY FOR REFUNDS

The Organizer is responsible for:

Event cancellation decisions;
Event postponement decisions;
Rescheduling decisions;
Venue relocation decisions;
Refund eligibility rules;
Refund request windows;
Funding approved refunds;
Credits or exchanges approved for the Event;
Customer complaints relating to Event delivery;
Compliance with laws relating to the Event.

If funds have already been paid to the Organizer, the Platform may not be able to issue refunds until the Organizer returns sufficient funds to the Platform.

The Platform is not liable for the Organizer's failure, refusal or delay in funding refunds, except where liability cannot be excluded by law.

6. REFUND ELIGIBILITY

A refund may be available only if one or more of the following applies:

Applicable law requires a refund;
The Organizer cancels the Event and authorizes a refund;
The Organizer authorizes refunds for a postponed, rescheduled or moved Event;
The Platform is required by law to issue a refund;
The Platform decides, in its sole discretion, to issue a refund as a goodwill exception;
A specific Event Page expressly states that refunds are available under defined conditions;
A separate written agreement signed by the Platform provides refund rights;
A payment error or duplicate charge is confirmed by the Platform.

No refund is guaranteed unless expressly required by law or confirmed in writing by the Platform.

7. CIRCUMSTANCES WHERE REFUNDS ARE NOT AVAILABLE

Unless required by law or expressly approved by the Organizer, refunds are not available for:

Change of mind;
Personal schedule conflict;
Work commitments;
Travel problems;
Flight cancellation or delay;
Visa problems;
Transport issues;
Hotel or accommodation issues;
Illness or injury;
Failure to attend;
Late arrival;
Missed performance;
Refusal of entry caused by the Customer;
Failure to meet age restrictions;
Failure to provide valid ID;
Failure to comply with dress code;
Failure to comply with Event rules;
Lost Tickets;
Stolen Tickets;
Damaged Tickets;
Shared, copied or compromised Tickets;
Buyer mistakes during checkout;
Incorrect Ticket category selected by Buyer;
Incorrect Event selected by Buyer;
Incorrect date selected by Buyer;
Dissatisfaction with the Event;
Change in support acts, opening acts or non-headline performers;
Weather where the Event still proceeds;
Price reductions after purchase;
Better seats or prices becoming available later;
Queue times or delayed entry;
Failure of email delivery caused by incorrect email or spam filters;
Refusal by the Organizer or Venue due to safety or security reasons.

8. CANCELLED EVENTS

If an Event is cancelled and not rescheduled, the Organizer will determine the applicable remedy, subject to applicable law.

A remedy may include:

Refund;
Credit;
Voucher;
Exchange;
Replacement Event;
No remedy, where permitted by law and Event terms.

Where a refund is approved for a cancelled Event:

The Platform will process the refund only after receiving authorization and sufficient funds from the Organizer, unless law requires otherwise;
Refunds will normally be issued to the Original Payment Method;
Non-refundable Fees may be retained to the maximum extent permitted by law;
Extras may be refunded only if approved or required by law;
Refund timing may depend on payment providers, banks and Organizer funding.

If the Organizer provides the option to choose between refund and credit, the Buyer must follow the announced procedure and deadline.

9. POSTPONED, RESCHEDULED OR MOVED EVENTS

If an Event is postponed, rescheduled or moved to another venue, the Ticket will usually remain valid for the new date, time or venue.

No refund is automatically due because an Event is postponed, rescheduled or moved.

Refunds, credits or exchanges may be available only if:

The Organizer authorizes them;
The Platform announces them;
Applicable law requires them;
The Buyer submits a valid request within the announced deadline;
The Organizer provides sufficient funds where required.

If the Buyer does not submit a request within the required deadline, the Buyer may lose refund eligibility.

If the Buyer keeps the Ticket or uses the Ticket for the rescheduled or moved Event, no refund will be available.

10. SIGNIFICANT EVENT CHANGES

An Event may change for operational, production, legal, safety, commercial, artistic or logistical reasons.

A significant change may include a material change to:

Event date;
Event time;
Venue;
Headline performer;
Main program;
Ticket category;
Seating area;
Access rights.

Whether a change is significant will be determined by the Organizer, Platform or applicable law.

A significant change does not automatically create refund eligibility unless required by law or approved by the Organizer.

11. LINE-UP, ARTIST, SPEAKER OR PROGRAM CHANGES

For concerts, festivals, conferences, multi-performer Events and similar Events, line-ups, artists, speakers, guests, DJs, support acts, opening acts, undercards, cast members, participants, teams, schedules and programs may change without notice.

Unless required by law or approved by the Organizer, no refund, credit or exchange will be provided for:

Change of support act;
Change of opening act;
Change of DJ;
Change of festival line-up;
Change of speaker;
Change of schedule or running order;
Change of set time;
Shortened performance;
Non-appearance of a non-headline participant;
Substitution of performers or speakers.

The Platform is not responsible for artist, performer, speaker or participant changes.

12. SEATING, LAYOUT AND VENUE CONFIGURATION CHANGES

Venue maps, seating charts and layouts are indicative only and may change.

Changes may include:

Seat relocation;
Row or section changes;
Table layout changes;
Standing area changes;
Stage position changes;
Capacity changes;
Production holds;
Sightline changes;
VIP area changes;
Access route changes.

Where possible, the Organizer or Venue may provide comparable seating or access.

Unless required by law or approved by the Organizer, seating, layout or venue configuration changes do not entitle the Buyer to a refund.

Outdoor and live Events may be affected by weather, safety concerns or circumstances beyond reasonable control.

Refunds are not available solely because of:

Rain;
Heat;
Wind;
Noise;
Dust;
Traffic;
Crowd density;
Weather discomfort;
Safety delays;
Temporary interruptions;
Changes in entry procedures;
Changes required by authorities.

If an Event is cancelled, postponed or materially changed due to weather, safety or force majeure, the Organizer will determine the applicable remedy, subject to applicable law.

14. REFUSAL OF ENTRY OR REMOVAL FROM EVENT

No refund will be provided if an Attendee is refused entry or removed because the Attendee:

Fails to present a valid Ticket;
Presents a void, duplicated or suspicious Ticket;
Fails to meet age restrictions;
Fails to present required ID;
Fails to comply with dress code;
Arrives outside permitted entry times;
Is intoxicated;
Is under the influence of drugs;
Possesses prohibited items;
Refuses security screening;
Behaves aggressively, abusively or disruptively;
Harasses others;
Enters restricted areas;
Breaches Event or Venue rules;
Creates a safety risk;
Fails to follow staff instructions.

The Organizer and Venue control admission decisions. The Platform is not liable for refusal of entry or removal.

15. LATE ARRIVAL OR DELAYED ENTRY

No refund is available for late arrival.

Admission of latecomers is controlled by the Organizer or Venue and may be allowed only at a suitable break or refused entirely.

No refund, credit or compensation is available for:

Queue delays;
Security screening delays;
Traffic delays;
Parking delays;
Transport delays;
Crowd control delays;
Missed opening acts;
Missed portions of the Event;
Door time changes;
Entry processing delays.

16. BUYER MISTAKES

Refunds are not available for Buyer mistakes unless required by law or approved by the Platform.

Buyer mistakes may include:

Selecting the wrong Event;
Selecting the wrong date;
Selecting the wrong city;
Selecting the wrong Ticket category;
Selecting the wrong quantity;
Entering incorrect email address;
Entering incorrect phone number;
Entering incorrect billing information;
Failing to review age restrictions;
Failing to review seating or area information;
Failing to review Event rules;
Purchasing duplicate Tickets unintentionally.

The Buyer must review all details before completing checkout.

17. LOST, STOLEN, DAMAGED OR COMPROMISED TICKETS

Refunds are not available for Tickets that are:

Lost;
Stolen;
Deleted;
Damaged;
Misplaced;
Shared;
Screenshotted;
Copied;
Forwarded;
Posted online;
Used by another person;
Accessed through a compromised email or Account.

The Platform may attempt to assist with reissue or cancellation in its discretion, but reissue is not guaranteed and may require Organizer or Venue approval.

18. TICKET TRANSFERS AND REFUND RIGHTS

Unless stated otherwise, refunds are available only to the original Buyer and only to the Original Payment Method.

If a Ticket has been transferred:

The transferee may not be entitled to request or receive a refund;
The original Buyer may need to request the refund;
The Ticket may need to be transferred back to the original Buyer;
Refunds may not be available if the Ticket has already been used;
Refund rights may be affected by Event-specific rules.

The Platform is not responsible for private arrangements between original Buyers and transferees.

19. RESALE TICKETS AND UNAUTHORIZED PURCHASES

The Platform is not responsible for refunds for Tickets purchased outside the Platform.

No refund is available from the Platform for Tickets purchased from:

Unauthorized resellers;
Brokers;
Scalpers;
Social media sellers;
Private sellers;
Other marketplaces;
Fake websites;
Unofficial agents;
Third-party groups or chats.

Tickets purchased outside official channels may be counterfeit, duplicated, cancelled, invalid, stolen or void.

If resale is permitted through an official Platform resale tool, additional resale refund rules may apply.

20. NON-REFUNDABLE FEES AND CHARGES

To the maximum extent permitted by law, the following are non-refundable:

Service fees;
Booking fees;
Platform fees;
Payment processing fees;
Convenience fees;
Delivery fees;
Courier fees;
Facility fees;
Administrative fees;
Instalment fees;
Currency conversion fees;
Bank charges;
Chargeback fees;
Insurance premiums;
Merchandise charges;
Digital downloads;
Fan club memberships;
VIP package components already delivered;
Hotel or travel package charges;
Customized products;
Any other amount marked non-refundable at checkout.

This applies even where the Ticket face value is refunded, unless applicable law requires otherwise.

21. REFUND AMOUNT

Where a refund is approved, the refund amount may be limited to the amount approved by the Organizer or required by law.

The refund may exclude:

Non-refundable Fees;
Delivery charges;
Payment processing fees;
Currency conversion differences;
Bank charges;
Insurance premiums;
Merchandise;
Delivered Extras;
Used or partially used services;
Discounts, vouchers or credits applied to the original purchase.

If a promotional code or credit was used, the refunded amount may reflect only the actual amount paid.

22. REFUND METHOD

Approved refunds will normally be issued to the Original Payment Method.

The Platform is not required to refund to a different card, bank account, wallet, person or payment method.

The Platform may refuse alternative refund methods for fraud prevention, compliance, payment processor restrictions or operational reasons.

If the Original Payment Method is unavailable, expired or closed, the Buyer may need to contact the bank or payment provider. The Platform may require additional verification before considering an alternative method.

23. REFUND TIMING

Refund timing may vary.

Refund processing may depend on:

Organizer authorization;
Organizer funding;
Payment provider processing time;
Bank processing time;
Card scheme rules;
Currency conversion;
Fraud review;
Identity verification;
Volume of refund requests;
Event-specific procedures;
Public holidays or banking delays.

The Platform is not liable for delays caused by the Organizer, banks, card issuers, payment providers or inaccurate Buyer information.

24. REFUNDS AFTER ORGANIZER PAYOUT

If Ticket funds have already been paid to the Organizer, the Platform may be unable to issue refunds until the Organizer returns sufficient funds.

The Buyer acknowledges that:

The Organizer is responsible for funding approved refunds;
The Platform may not hold all Ticket proceeds after payout;
Refunds may be delayed if the Organizer delays payment;
Refunds may be unavailable if the Organizer refuses or fails to fund them, except where law requires otherwise;
The Buyer may need to pursue claims directly against the Organizer where permitted by law.

The Platform may, in its discretion, withhold future Organizer payouts, set off amounts, establish reserves or take action against the Organizer.

25. CREDITS, VOUCHERS AND EXCHANGES

The Organizer or Platform may offer credits, vouchers or exchanges instead of, or in addition to, refunds.

Credits, vouchers and exchanges may be subject to:

Expiry dates;
Event restrictions;
Ticket category restrictions;
Non-transferability;
No cash redemption;
No partial redemption;
Minimum spend requirements;
Exclusion of Fees or taxes;
Availability limits;
Organizer-specific conditions.

If a Buyer chooses a credit or voucher instead of a refund, that selection may be final and irreversible.

Credits and vouchers may be issued by the Organizer rather than the Platform.

26. NON-TICKET PRODUCTS, ADD-ONS AND EXTRAS

Extras may have different refund rules from Tickets.

Refunds may not be available for:

Merchandise;
Digital downloads;
Customized products;
Food and beverage packages;
Parking;
VIP components already delivered;
Meet-and-greet components;
Fan club memberships;
Table packages;
Hospitality packages;
Travel packages;
Hotel packages;
Insurance;
Donations;
Third-party services.

If Extras are provided by the Organizer or a third party, refund decisions may be controlled by that Organizer or third party.

The Platform is not liable for the delivery, quality or refund of Extras unless expressly stated.

27. TICKET INSURANCE AND THIRD-PARTY PRODUCTS

If the Buyer purchases ticket insurance, travel insurance, payment protection or other third-party products, those products are governed by the third party's own terms.

Insurance refunds, claims and coverage decisions are handled by the insurance provider, not the Platform.

The Platform does not guarantee that insurance will cover any particular refund request.

The Buyer must contact the insurance provider directly for insurance claims.

28. PAYMENT PLANS AND INSTALMENTS

Where payment plans, deposits, partial payments or instalments are offered, additional refund rules may apply.

Unless stated otherwise:

Instalment fees are non-refundable;
Failed instalments may result in cancellation;
Tickets may not be issued until full payment is received;
Amounts already paid may be non-refundable where permitted by law;
Refunds may be reduced by unpaid balances, fees or costs;
The Platform may cancel the order if payment is not completed.

Payment plan terms displayed at checkout form part of this Refund Policy.

29. FRAUD, ABUSE AND SUSPICIOUS TRANSACTIONS

The Platform may deny refunds, delay refunds, cancel Tickets or suspend Accounts where it suspects:

Fraud;
Chargeback abuse;
Bot activity;
Ticket scalping;
Unauthorized resale;
Account takeover;
Fake identity;
Stolen payment method;
Abuse of refunds;
Abuse of vouchers;
Duplicate refund claims;
False information;
Suspicious transaction patterns;
Breach of Platform policies.

The Platform may require identity verification before issuing a refund.

30. CHARGEBACKS AND PAYMENT DISPUTES

Buyers agree not to use chargebacks or payment disputes to bypass this Refund Policy.

If a Buyer initiates a chargeback or payment dispute:

Related Tickets may be cancelled immediately;
The Buyer's Account may be suspended;
Future purchases may be blocked;
Pending refunds may be delayed;
The Platform may provide evidence to payment providers;
The Buyer may be liable for fees, costs and losses where permitted by law.

Evidence provided to payment providers may include:

Order confirmation;
Payment authorization;
Ticket delivery records;
Login records;
IP address;
Device information;
Email delivery records;
Transfer records;
Scan records;
Attendance records;
Support communications;
Refund policy acceptance records.

If the Buyer attended or used the Ticket, the Platform may treat an improper chargeback as suspected fraud.

31. HOW TO REQUEST A REFUND

To request a refund, the Buyer must follow the process announced by the Platform or Organizer.

A refund request may need to be submitted through:

User Account;
Order page;
Refund request form;
Support email;
Event-specific refund link;
Organizer instructions;
Payment provider process, where applicable.

Refund requests sent to the wrong channel may not be processed.

Submitting a refund request does not guarantee approval.

32. REFUND REQUEST DEADLINES

Refund requests must be submitted within the deadline announced for the Event.

Deadlines may be set by:

Organizer;
Platform;
Venue;
Payment provider;
Applicable law.

If the Buyer misses the deadline, the refund request may be denied.

For postponed, rescheduled or moved Events, failure to request a refund within the announced window may mean the Buyer keeps the Ticket for the new date, time or venue.

33. REQUIRED INFORMATION FOR REFUND REQUESTS

A refund request may require:

Order number;
Buyer name;
Buyer email address;
Phone number;
Event name;
Ticket category;
Number of Tickets;
Reason for request;
Proof of purchase;
Identity verification;
Payment verification;
Supporting documents;
Confirmation that the Ticket has not been used;
Return of physical Tickets, wristbands or credentials where applicable.

The Platform may reject incomplete, false, duplicate, late or unsupported requests.

34. REVIEW AND DECISION PROCESS

Refund requests may be reviewed by the Platform, Organizer, payment provider or other relevant party.

The review may consider:

Event status;
Organizer policy;
Applicable law;
Buyer eligibility;
Refund deadline;
Ticket usage;
Transfer status;
Resale status;
Payment status;
Fraud risk;
Chargeback history;
Availability of Organizer funds.

The Platform may approve, deny, partially approve or request more information.

Refund decisions are final unless applicable law provides otherwise.

35. DENIED REFUND REQUESTS

A refund request may be denied where:

The Event is proceeding;
The Ticket remains valid;
The request is late;
The Organizer has not authorized refunds;
The Organizer has not funded refunds;
The Ticket was used;
The Ticket was transferred and not returned;
The Ticket was purchased from an unauthorized source;
The reason is a Buyer mistake;
Fraud or abuse is suspected;
The request lacks required information;
The request relates to non-refundable Fees or Extras;
The request is prohibited by Event terms;
The request is not required by law.

If a request is denied, the Ticket may remain valid for the Event or rescheduled Event, if applicable.

36. INCORRECT OR EXCESSIVE REFUNDS

If the Platform issues a refund by mistake, duplicates a refund, refunds an excessive amount or processes a refund in error, the Platform may:

Recharge the Original Payment Method;
Deduct the amount from future refunds;
Request repayment;
Set off the amount against amounts owed;
Suspend the Account;
Take collection action where permitted by law.

The Buyer must promptly notify the Platform if the Buyer receives an incorrect or excessive refund.

37. ORGANIZER-SPECIFIC REFUND POLICIES

Some Events may have specific refund policies displayed on the Event Page, checkout page, Ticket, Order Confirmation or Organizer communications.

Organizer-specific refund policies may be more restrictive or more generous than this Refund Policy, subject to applicable law.

If an Organizer-specific policy conflicts with this Refund Policy, the Organizer-specific policy will apply only to the extent it is lawful and specifically applicable to the Event.

The Platform may rely on Organizer instructions when processing refunds.

38. LEGAL RIGHTS AND CONSUMER PROTECTION

Nothing in this Refund Policy excludes, restricts or modifies any consumer right, guarantee, warranty, remedy or liability that cannot be excluded under applicable law.

Where applicable law requires a refund, the Platform or Organizer will comply with the applicable legal requirement.

Where the law permits limitations, this Refund Policy applies to the maximum extent permitted.

39. NO LIABILITY FOR PERSONAL ARRANGEMENTS

The Platform is not responsible for personal arrangements or expenses connected with an Event.

No refund, reimbursement or compensation will be provided by the Platform for:

Flights;
Hotels;
Accommodation;
Visas;
Transport;
Parking;
Meals;
Childcare;
Lost wages;
Business losses;
Insurance costs;
Travel agency fees;
Any other personal expense.

This applies even if the Event is cancelled, postponed, rescheduled, moved, delayed or changed, unless applicable law requires otherwise.

40. CHANGES TO THIS REFUND POLICY

The Platform may update this Refund Policy from time to time.

The updated version will be posted on the Platform with a new "Last Updated" date.

The version in effect at the time of purchase will generally apply to that purchase, unless changes are required by law, relate to fraud prevention, security, operational changes or are otherwise legally permitted to apply immediately.

Continued use of the Platform after updates means you acknowledge the updated Refund Policy.

41. CONTACT INFORMATION

For refund questions, contact:

Nextkt Support
Email: support@nextkt.com Website: https://www.nextkt.com

Support communications do not amend this Refund Policy unless confirmed in writing by an authorized officer of the Platform Operator.

42. SHORT CHECKOUT REFUND NOTICE

The following short notice may be displayed at checkout:

All sales are final unless required by law or expressly approved by the Event Organizer. Nextkt acts as a ticketing intermediary and does not organize the Event. Refunds for cancelled, postponed, rescheduled or moved Events are subject to Organizer authorization, Organizer funding, applicable law and this Refund Policy. Service, booking, processing, delivery and other fees are non-refundable to the maximum extent permitted by law. Approved refunds are normally issued only to the original payment method used for purchase.

END OF DOCUMENT

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Refund Policy