If an event is postponed, rescheduled or moved to another venue, your ticket usually stays valid for the new date, time or venue. You normally don't need to do anything.
A postponement does not automatically entitle you to a refund.
A refund, credit or exchange may be offered if the organizer authorises it, we announce it, or the law requires it — and if you submit a request before the announced deadline.
Two things to watch:
- If you miss the deadline, you may lose the option.
- If you keep and use the ticket for the new date, a refund is no longer available.
Full detail: Refund Policy.
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