I can't find my ticket

Tickets and Entry

Updated
Updated: 6 September 2026

Your tickets are attached to your order. Open your account, go to My Tickets, and select the order for the event.

If the order shows as confirmed but you still can't see a ticket, or the confirmation email never arrived, contact support and we'll check the order for you and re-send it.

A few things worth checking first:

  • Make sure you're signed in with the same email you used to buy.
  • Check your spam or promotions folder for the confirmation email.
  • If you bought more than one ticket, they may all sit under a single order.

We can't see whether an email actually reached your inbox, so if it's missing the fastest route is to ask us to re-send it.

Still need help?

Start a chat and we will pick up from here. If it needs a person, we pass you across in the same conversation.

Go to the Help Center

Questions? Visit the Help Center or contact us.