How do I request a refund?

Start by contacting support with your order details. If a refund route exists for your event, we'll tell you which one applies.

Depending on the event, a request may need to go through your account, the order page, a refund request form, a link specific to that event, or instructions from the organizer. Requests sent to the wrong place may not be processed, so it's worth asking first.

Please note:

• Submitting a request does not guarantee approval.
• Requests must be submitted within the deadline announced for the event.
• Only Nextkt staff can open a refund request on your order — if you ask us, a member of the team will handle it.

Full detail: Refund Policy.